Refund Policy

Refund Policy – Digital Video Games

Welcome to our digital video game sales website. We are committed to providing quality products and an excellent shopping experience. Please familiarize yourself with our refund policy below.

1. Right of Withdrawal

1.1. Withdrawal Period: In accordance with applicable law, you have the right to withdraw from your purchase within 14 days from the receipt of the product, without the need to provide justification.

1.2. Withdrawal Notification: To exercise your right of withdrawal, please inform us of your decision in writing, for example, by email at info@buykey.io or by postal mail to Universal Gaming adress. Clearly state your name, address, order date, and product references.

1.3. Eligible Products: This right of withdrawal applies only to products that have not been used, activated, or consumed. If the product is in the form of a game key, it must not have been activated.

1.4. Conditional Refund: To ensure a refund, returned products must be in their original condition, with all original packaging and labels intact. Any damaged or incomplete product may be subject to depreciation charges.

1.5. Exclusions: Due to the digital and unique nature of our products, customers who have acknowledged the license, activated the product, or initiated the download process automatically waive their right of withdrawal in accordance with applicable law. Once the customer has used, activated, or downloaded the product, no refund will be granted under the right of withdrawal. It is therefore crucial for customers to carefully review product details and license terms before proceeding with any activation or download.

1.6. Speedy Refund: We are committed to processing your refund request as quickly as possible, in accordance with the terms of this policy.

2. Exceptions and Special Cases

2.1. Promotions and Special Offers: Refunds for products purchased as part of promotions or special offers may be subject to specific conditions. These conditions will be clearly specified at the time of purchase.

2.2. Used Game Keys: Refunds are generally not granted for game keys that have already been used or activated, except in the case of an unresolved technical issue.

3. Contact and Assistance

3.1. Customer Service: If you have any questions or concerns regarding the refund process, please contact our customer service by email at info@buykey.io or via Livechat on the website.

3.2. Technical Support: For any technical assistance related to a problem with the game, please contact our technical support. We are here to help you resolve any technical issues.

We appreciate your trust in Buykey owned by Universal Gaming. We strive to provide quality products and offer a satisfying shopping experience.

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