Delivery policy

Digital Video Game Delivery Policy

Welcome to our digital video game sales website. We are delighted to provide you with a convenient and secure shopping experience. Please find below our detailed delivery policy.

1. Delivery of Digital Video Games

1.1. Delivery by Email: After confirming your purchase, the digital video game will be delivered to the email address you provided during the order. Make sure to check your inbox, including the spam folder, to promptly receive your game.

1.2. Access to Customer Account: In addition to email delivery, you can also access your digital video games in your customer account on our site. Log in to your account and check the “My Purchases” section for details of your order and download links.

2. Delivery Time

2.1. Instant Delivery: We strive to provide instant delivery upon the confirmation of your purchase. However, the exact timeframe may vary depending on the chosen payment method and any necessary order verification.

2.2. Possible Delays: In case of an exceptional delay, our customer service will promptly inform you via email of the reasons for the delay and the measures taken to resolve the situation.

3. Customer Support and Assistance

3.1. Customer Service: Our customer service team is available to answer your questions and resolve any issues related to the delivery of your digital video game. Contact us via email at [customer service email] or through our Livechat service available on the site.

3.2. Technical Assistance: If you encounter technical issues with downloading or installing your game, please contact our technical support. We are here to help you resolve any technical problems.

4. Order Cancellation and Refund

4.1. Cancellation before Delivery: If you wish to cancel your order before delivery, please contact us immediately. We will proceed with the refund in accordance with our refund policy.

4.2. Delivery Issues: In case of any problems with the delivery of your game, please inform us as soon as possible. We will review the situation and take necessary actions, including a refund if necessary.

5. Consumer Rights and Responsibilities

5.1. Consumer Rights: You have the right to receive the product as described at the time of purchase. If the delivered product does not match the description, please contact us to resolve the situation.

5.2. User Responsibilities: Ensure that you provide accurate information during the order to avoid any delivery issues. Also, make sure to check your inbox regularly after the purchase.

We hope this delivery policy meets your expectations. If you have any questions or concerns, feel free to contact us.

Thank you for trusting Buykey for your digital video game purchases.

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